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Whether you’re looking for a role that aligns with your skills and interests or you’re open to exploring new challenges, you’ll find a variety of options to choose from. Use the search options below to discover roles tailored to your expertise or preferred location, and take the first step toward a rewarding career with us. Explore the possibilities and find the perfect fit that matches your ambitions and goals.
Senior Help Desk Administrator
Apply nowJob no:519275 Work type:Full time Location:VIC - Metro Categories:Information Technology
Iconic Australian owned and operated global retail business
Hybrid role! Career Progression, Team Member discounts & Profit Share
A vibrant, team culture where we embrace pace, encourage new ideas & leadership
About the Role
Are you an experienced IT support professional ready to take the next step into leadership? We are looking for a dynamic Senior Helpdesk Administrator to act as the 2IC (Second-in-Command) for our busy Helpdesk team.
In this dual-impact role, you will provide premium frontline IT support to our retail stores and Support Office users while working side-by-side with the Helpdesk Team Leader. You’ll play a pivotal role in coordinating daily operations, mentoring junior team members, driving service level agreements (SLAs), and ensuring exceptional customer satisfaction across the business.
Key Responsibilities
Frontline Support: Deliver high-quality technical troubleshooting and resolution for retail stores and corporate Support Office users.
Leadership & 2IC Support: Assist the Helpdesk Team Leader in managing daily operations, monitoring team performance, and stepping in to lead when required.
Mentorship: Guide, coach, and support junior Helpdesk Team Members to elevate their technical and customer service skills.
Service Delivery: Monitor and drive performance to meet and exceed SLAs, technical targets, and customer satisfaction goals.
Project Delivery: Assist with broader IT infrastructure, system rollouts, and retail technology projects.
What We Are Looking For
The Experience: Solid background in a fast-paced Helpdesk or Desktop Support environment (retail, hospitality, or multi-site experience is highly regarded).
The Leadership: Proven ability or strong desire to mentor staff, coordinate workflows, and act as a natural second-in-charge.
Technical Savvy: Strong troubleshooting skills across Windows/Mac OS, Active Directory, O365, MDM, POS systems, and network peripherals.
The Mindset: A true people-person who can translate complex technical jargon into friendly, solutions-focused support.
The Drive: Ability to remain calm under pressure and handle conflicting priorities in a fast-moving environment.
What’s in it for You?
Career Progression: A clear pathway into IT leadership with formal 2IC responsibilities.
Dynamic Environment: Work across a diverse retail network and corporate headquarters.
Great Culture: Join a supportive, collaborative IT team that values professional growth and a healthy work-life balance.
Perks: Work Flexibility along with a Competitive salary, generous staff discounts, and ongoing training.
Ready to step up? Apply now with your resume and a brief cover letter outlining your leadership style!
Ready to step up? Apply now with your resume and a brief cover letter outlining your leadership style!
Advertised: AUS Eastern Standard Time Applications close:
Found the perfect Anaconda role for you and want to apply? Great!
You’ll find details on our recruitment process below. Make sure you’re well prepared to keep your nerves at bay and to maximise your chances of making a great impression.
1. Update Your CV
Make sure your CV is up-to- date with your latest skills and experience, and that it’s tailored to the role you are seeking. It is a legal requirement that all Anaconda employees have the right to work in Australia.
2. Apply
You can apply online by selecting the relevant job link above, uploading your CV and completing the online application form.
3. Attend An Interview
If your application has been successful, we will ask you to take part in one or more of the following:
phone interview
face-to-face interview
group interview.
4. Reference & Police Check
As part of the screening process, we will obtain your consent to complete two work-related reference checks and, for roles that require one, a police check.
5. Job Offer
Congratulations! If you have been successful, you will be able to accept your letter of offer online together with an employment pack containing information on
Anaconda and your responsibilities and entitlements.
